using my keyboard on the slave

not allowed to choose how to use keyboard

Published on February 7, 2020 By Callamity In Multiplicity

so i purchased Multiplicity, and even reinstalled it on my main computer, because since i got the purchased one, i cannot choose how to use my keyboard via the 3 clicks of the Ctrl button. it is all grayed out on that part. everything else is set up fine. please can you help me figure this out? it worked with the 30 day trial.

thanks so much!

Comments

basj

on Feb 07, 2020

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps as mention in this guide : https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Please make sure to re-download the latest version from your account. Reboot after the purge and reinstall using the latest version you just download. Reboot again and retest. Report back here.

Thanks

Basj,
Stardock Community Assistant.

Callamity

on Feb 08, 2020

it still wont show up, I cannot change any of the options in that particular area, instead it has chosen the auto unlock, which requires configuration, i did NOT use that when i had the free trail. i even uninstalled and purged and rebooted and reinstalled on my slave. nothing works. i cannot utilize the Pressing Ctrl three times to toggle keyboard imput sent to all computers. again, i was able to do this when i had the free trail. this is a screenshot of what i am trying to describe

basj

on Feb 08, 2020

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

sdrohan

on Feb 10, 2020

Hello,

Sorry to hear you are having trouble.

The trial is KVM Pro - so all features are unlocked.

What you purchase was MP KM. That version lacks the feature set you are referring to:

https://www.stardock.com/products/multiplicity/

Sean Drohan
Stardock Support Manager

Callamity

on Feb 10, 2020

thanks so much! just upgraded to the one that works with that option. Much appreciated quick answer

sdrohan

on Feb 10, 2020

Callamity

reply 5

thanks so much! just upgraded to the one that works with that option. Much appreciated quick answer

You are most welcome and thank you for the patronage, Callamity...

Sean Drohan
Stardock Support Manager

Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:

Richer content, access to many features that are disabled for guests like commenting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!